Found this on EA's form
Re: For EA Violet..
Posted:Jun 19, 2007 2:55 PM in response to: boutilierjd (Ga... Reply Alert
I wouldn't say it's going to be "a while" simply because we don't have a definite time-to-fix at this stage either way. I can say that progress is being made on narrowing down exactly what the issue is here and we'll let you know once we isolate the issue.
Sentience
Community Manager, EA DICE
Plus,
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Posted:Jun 19, 2007 3:08 PM in response to: boutilierjd (Ga... Reply Alert
To give you a better idea of how this is being addressed, a number of the guys on our support team are working full time with GameSpy on this particular issue. We're certainly not taking the issue lightly, we realise how frustrating waiting for your stats to update can be.
Sentience
Community Manager | EA DICE
Plus,
Posted:Jun 19, 2007 3:20 PM in response to: UKUSScotty (EA.... Reply Alert
You have every right to be upset that the servers you pay for and the game you have paid for is not working as intended. Just be aware that we are (and have been) working on it and we'll do everything we can to get everything in order. We understand how much this is impacting the game and are taking it very seriously.
I do apologize that it's been going on for as long as it has and I'll try to provide as many updates as possible so you know what's going on.
~Violet
Plus,
Posted:Jun 19, 2007 4:15 PM in response to: thakaree (EA.com) Reply Alert
Honestly, I dont' have any new information. I sent a list of detailed server information to the teams that work with Battlefield support. Stats not updating on this scale typically means that the stats 'snapshot' that ranked servers send to the stats server are not being processed properly. The support teams are working with with IGN and eachother to figure out exactly where that is breaking down.
I have not recieved news from them yet on if they found anything, but I only sent the server information recently so it may take some time.
I hope that is a more useful bit of information. I do apologize that I don't have much to give at this point.
~Violet
